START CAREER MODE We are INFORM. For over 50 years, we have been developing software solutions for intelligent process optimization based on artificial intelligence and operations research. We are future-oriented and flexible, but still structured. We are international, but always family-like. We are sustainable, but still leave our traces behind. All genders are welcome! PRESS START

IT Service Engineer (f/m/d) – Aviation

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In our "Aviation" division, we are looking for communicative IT career starters. As a successful candidate, you can expect, among other things, varied topics, national and international customers, and various software products configured to create customized customer solutions.

What you can move with us:

  • With your expertise, your primarily responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family
  • Together with your colleagues in a cross-functional team, you will support a close customer base with specific contact persons
  • In doing so, you will provide important technical support regarding the customer's production-critical infrastructure
  • You will be responsible for the coordination and implementation of complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department
  • You will actively shape the conceptual design and implementation of process and product improvements
  • We can provide the opportunity to work in our offices in Atlanta or Singapore after a successful orientation period at our headquarter in Aachen / Germany

What you bring along:

  • Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics or similar
  • Career starter, ideally 2-3 years of professional experience in IT support or a comparable position
  • Confident in working with Windows and Linux operating systems, Oracle, and PostgreSQL databases (SQL), Office applications. At best, experience in BATCH/PowerShell programming and cloud experience is an advantage
  • First experiences with remote maintenance connections and virtual machines are a plus
  • Customer centric work ethic, good communication skills, and a solution- as well as customer-oriented work style
  • Good German language skills, (min. B2) as well as good written and spoken English skills

How we value your work:

  • Flexible working hours, up to 50% remote work, workation, sabbatical
  • U3 daycare group, childcare subsidy and a parent-child room
  • Urban Sports Club membership and other health/sports offers e.g. bike leasing
  • Long-term development prospects with a wide range of further training opportunities
  • Varied, healthy and subsidized lunch in our canteen
  • Large INFORM summer party, company and team events as well as a Christmas party

Contact person:

Silva Oberländer . silva.oberlaender(at)inform-software.com . Tel. +49 (0) 2408 9456 1422