START CAREER MODE We are INFORM. For over 50 years, we have been developing software solutions for intelligent process optimization based on artificial intelligence and operations research. We are future-oriented and flexible, but still structured. We are international, but always family-like. We are sustainable, but still leave our traces behind. All genders are welcome! PRESS START

IT Service Engineer / IT Customer Support (all genders)

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Become a #FraudFighter and make the world of financial services safer. Put your skills to work at INFORM and join our Financial Crime Combat Crew fighting fraud and moneylaundering in the Risk & Fraud department. We are international, multicultural, diverse and work in an exciting growth industry.

What you can move with us:

  • You are the first point of contact for our customers with IT issues and seeking for technical assistance
  • You determine the best solution based on the issue and details provided by customers, and walk the customer through the problem-solving process
  • Troubleshooting by asking specific questions and implementing solutions for software problems is also part of your responsibilities
  • You are responsible for comprehensive documentation of support processes and the creation of support reports to ensure all information is up to date
  • Close collaboration with other IT teams to efficiently solve technical problems problems is also an important aspect of your role

What you bring along:

  • Completed studies in the field of business informatics, computer science, system integration or a comparable qualification
  • Prior experience in the field of IT service/helpdesk support (e. g. as IT Support Specialist, Technical Support Specialist, Helpdesk Technician or Service Desk Administrator) is an advantage
  • Customer service and support with OTRS or JSM
  • Ability to diagnose and solve basic technical problem
  • Basic programming skills in one of the following languages such as Java, Bash and PowerShell are required
  • Excellent communication skills in English and German

How we value your work:

  • Flexible working hours, up to 75-100% remote work, workation, sabbatical
  • U3 daycare as well as childcare subsidy
  • Urban Sports Club membership and other health/sports offers e.g. bike leasing
  • Long-term development prospects with a wide range of further training opportunities
  • Varied, healthy and subsidized lunch in our canteen
  • Large INFORM summer party, company and team events as well as a Christmas party

Contact person:

Nastassja Deutsch . nastassja.deutsch(at)inform-software.com . Tel. +49 (0) 2408 9456 0 

We develop YOU further.
www.inform-software.com/karriere

Apply now!