START CAREER MODE We are INFORM. For over 50 years, we have been developing software solutions for intelligent process optimization based on artificial intelligence and operations research. We are future-oriented and flexible, but still structured. We are international, but always family-like. We are sustainable, but still leave our traces behind. All genders are welcome! PRESS START
In our "Aviation" division, we are looking for communicative IT career starters. As a successful candidate, you can expect, among other things, varied topics, national and international customers, and various software products configured to create customized customer solutions.
Act as the main point of contact for key customers, ensuring their needs are met and continuously optimized. Focus on fostering long-term partnerships, driving the growth of our SaaS solutions, and identifying upsell and cross-sell opportunities.
Develop and implement tailored account plans to drive recurring revenue growth. Analyze user data and customer feedback to provide high value to customers and maximize Customer Lifetime Value.
Take responsibility for contract renewals and new agreements, ensuring alignment with our SaaS subscription model and relevant SLAs.
Lead and coach the team to foster expertise in customer success and SaaS growth. Support the development of team members and offer leadership growth opportunities.
Work closely with product, marketing, legal, and customer success teams to optimize the full SaaS lifecycle, ensuring a seamless and outstanding customer experience.
A successfully completed degree, preferably in Business Administration or a related field.
Several years of experience managing large accounts in complex SaaS environments, ideally within the aviation or workforce management sectors. A proven track record working with enterprise clients (over 5,000 employees), and a deep understanding of the SaaS customer lifecycle and renewal dynamics.
Excellent negotiation and communication skills, with the ability to engage stakeholders at the C-level, lead valuable discussions about SaaS, and build long-term relationships while achieving growth targets.
Previous leadership experience in the SaaS field or a strong desire to develop leadership skills. Passion for team development and coaching.
Data-driven mindset with the ability to analyze SaaS usage metrics, customer health scores, and industry trends to develop proactive account strategies.
Strong focus on achieving both short- and long-term goals, with a particular emphasis on relevant SaaS growth metrics such as ARR, NRR, and customer retention rates.
Openness to international travel to build strong, trusting customer relationships and expand the professional network.
Excellent written and spoken German and English.
Sarah Theissen . sarah.theissen(at)inform-software.com . Tel. +49 (0) 2408 9456 0
We develop YOU further.
www.inform-software.com/karriere
